Refund Policy

Last Updated: June 2026

Refund Policy

At Appollo TV Group, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be granted for purchases made through appollotvgroup.online.

By purchasing any service from our Website, you agree to this Refund Policy.

1. Eligibility for Refunds

Customers may request a refund if:

• The purchased service cannot be activated due to a technical issue originating from our side.
• The service delivered differs substantially from the service purchased.
• The request is submitted within the eligible refund period described below.

All refund requests are reviewed individually.

2. Refund Request Period

Refund requests must be submitted within 7 days of the purchase date.

Requests received after this period may not be eligible for a refund.

3. Non-Refundable Situations

Refunds will generally not be granted in the following circumstances:

• Change of mind after purchase.
• Failure to read service descriptions before purchasing.
• Device incompatibility that was disclosed before purchase.
• Internet connection problems, ISP restrictions, or issues outside our control.
• User error during setup or configuration.
• Violations of our Terms and Conditions.
• Abuse of free trials or promotional offers.

4. Technical Assistance Before Refund

Before approving a refund, our support team may attempt to resolve the issue through troubleshooting and technical assistance.

Customers agree to cooperate with reasonable troubleshooting efforts.

5. Refund Processing

If a refund is approved:

• Refunds will be issued using the original payment method whenever possible.
• Processing times may vary depending on the payment provider.
• We are not responsible for delays caused by banks, payment processors, or financial institutions.

6. Chargebacks

Customers are encouraged to contact our support team before initiating a chargeback or payment dispute.

Unauthorized or fraudulent chargebacks may result in:

• Immediate account suspension.
• Termination of services.
• Restriction from future purchases.

7. Service Availability

While we strive to provide reliable services, occasional interruptions, maintenance, or technical issues may occur.

Temporary outages do not automatically qualify for a refund.

8. Fraud Prevention

We reserve the right to refuse refunds where:

• Fraudulent activity is suspected.
• False information has been provided.
• The service has been abused or misused.

9. Changes to This Refund Policy

We may modify this Refund Policy at any time.

Changes become effective immediately upon publication on the Website.

Continued use of our services after updates constitutes acceptance of the revised policy.

10. Contact Us

For refund requests or questions regarding this Refund Policy, please contact us:

Appollo TV Group

Email: contact@appollotvgroup.online

Website: appollotvgroup.online

By purchasing services from Appollo TV Group, you acknowledge that you have read, understood, and agree to this Refund Policy.